Privacy Policy

Effective Date: 7 February 2025

At StarDelta Electrical & Solar, your privacy matters to us. We are committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ). This policy explains how we collect, use, and safeguard your information when you engage our services or visit our website.

By using our services or website, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information directly from you, or via our website and related services. This may include:

Contact details: Name, address, phone number, and email address.
Customer records: Job details, solar and electrical system design data, billing and payment information, and service history.
Enquiries: Information you provide when requesting a quote, booking a job, or asking us questions.
Product details: Solar panel, inverter, and battery specifications (including warranty registrations).
Website data: IP address, browser type, device information, cookies, and analytics about your use of our site.
Employment applications: CVs, qualifications, and work history if you apply for a role with us.

2. How We Use Your Information

We use your personal information to:

Provide solar and electrical installation services you request.
Prepare quotes, estimates, and invoices.
Register product warranties with manufacturers (e.g., REC, Sigenergy, Fronius, SunPower).
Manage distributed generation approvals with electricity companies.
Communicate about project updates, appointments, and support.
Offer maintenance and aftercare services.
Improve our website, services, and customer experience.
Comply with legal, regulatory, and safety obligations.

We only use your information for the purpose it was collected, unless permitted or required by law.

3. Disclosure of Information

We may share your information with trusted third parties where necessary to deliver our services, such as:

Product suppliers and manufacturers (for warranty registration and technical support).
Electricity distribution companies (for grid connection and compliance approvals).
Service providers that support our operations (e.g., IT, accounting, web hosting, analytics).
Regulators or authorities where required by law.

We never sell or rent your personal information to unauthorised third parties.

4. Storage and Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access:

Information is stored securely in electronic systems (with password protection and access controls) or paper files kept in secure offices.
Staff and contractors are required to maintain confidentiality.
Data is retained only as long as needed for business or legal purposes.

5. Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you.
Request correction of any personal information you believe is inaccurate or incomplete.

To exercise these rights, contact us using the details below.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to:

Monitor website traffic and usage trends.
Improve website functionality and performance.
Provide a more personalised online experience.

You can disable cookies in your browser settings, but this may affect how you use our site.

7. International Data Storage

Some of our service providers (such as cloud and email platforms) may store or process information outside of New Zealand. Where this occurs, we ensure reasonable safeguards are in place to protect your information.

8. Marketing Communications

By providing your contact details, you agree that StarDelta Electrical & Solar may use this information to send you updates, newsletters, or promotional offers about solar and electrical services. You can opt out of these communications at any time by clicking “unsubscribe” in emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy, or if you want to access or correct your personal information, please contact us:

StarDelta Electrical & Solar

Paraparaumu, Kāpiti Coast, Aotearoa New Zealand
Phone: 0800 782 733
Email: getsolar@stardelta.co.nz